As the name implies, this process handles all incoming calls of the customers and these calls may be regarding various types of issues.

An Outbound process is tougher than the inbound voice process as here the customer care executive is needed to make a call to the customers.

This process does not require to receive or make a phone call to the customers. This process requires the skill for writing or typing and the ability to understand the type of query for making the right processing. This is a very important process for handling customer issues through emails and chat support.

Email support involves processing a number of information sought through emails and to send a suitable reply. It is very important to know the drafting skills for an email and to send appropriate information in Email support. Though email support does not involve interacting with a customer through voice, it needs to be resolved within a short time.
Email support can be very effective to gain customer confidence by resolving the issues in a systematic way.

Compare to email support process, the chat support process is much tougher as it requires spontaneity on the part of customer executive. The executive of call center services may be needed to answer questions of various customers at a time which requires a lot of skill.

Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI), chat support supplements more traditional customer service channels, such as voice or email

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